Terms of service
The agreement between you and Bhavana Handlooms when you shop here. Written to be read, not to be skipped.
Two things to know before you buy
Every piece is woven by hand, so slight differences in weave, motif placement, length and shade are normal and are not defects. The colour on your screen also shifts with your display, its brightness and the light you are sitting in. We photograph in daylight and describe honestly, but we cannot promise an exact colour match to a screen. A piece that is clearly a different colour from the one listed counts as an incorrect item and is covered by our returns policy.
When you order stitching, fall and edging, or a set made to size, we cut and sew to the measurements entered on the product page. Please check them twice: a piece cut to the wrong measurement cannot be unstitched or resold, so custom-stitched orders cannot be returned for size. If the stitching itself is faulty, or is not what you asked for, we put it right at our cost.
Everything else is below. It is written plainly, and it says what we will do as well as what we ask of you.
The terms
Who you are buying from
This website, www.bhavanahandlooms.in, is owned and run by Bhavana Handlooms, D.No 2-1008/1, Markandeya Nagar, Near Kodanda Ramalayam, Chilakaluripet, Andhra Pradesh 522616, India, GSTIN 37GKHPS3468D1ZQ. Where these terms say we, us or our, they mean Bhavana Handlooms.
The store runs on Shopify, which provides the platform and the checkout. By browsing the site or placing an order you accept these terms. If you do not accept them, please do not use the site.
Using this website
You must be 18 or older to place an order. If you are younger, a parent or guardian must order for you.
Please do not use the site to break any law, to interfere with how it works, to copy it, or to collect other people's information from it. We may refuse service or close an account if that happens.
We try to keep every description, price and photograph accurate and current, but we do not promise the site is free of errors, and we may change or remove anything on it at any time.
Prices, GST and payment
All prices are in Indian rupees and include GST. The price you see is the price you pay; prepaid shipping is free, and cash on delivery adds a handling fee that is shown at checkout before you pay.
Prices can change without notice, but a change never affects an order already placed and paid for. A GST invoice is issued for every order.
Payments are handled by our payment gateway. Your card, UPI or netbanking details never reach us. If a payment fails or is reversed by your bank, the order does not stand.
If a piece is listed at an obviously wrong price because of a typing or system error, we may cancel the order and refund you in full rather than honour it. We will tell you if that happens.
Orders we may refuse or cancel
Placing an order is an offer to buy. The order is accepted when we dispatch it, and until then we may cancel it and refund you in full. We may do so when a piece turns out to be sold out, when the price or description was wrong, when the address or phone number cannot be verified, or when an order looks like it was not placed in good faith.
We may also limit or refuse orders that appear to be for resale, and we may ask for prepayment on future orders if cash-on-delivery parcels have been refused at the door before.
Delivery
We deliver within India only. Orders are packed in Chilakaluripet and handed to Delhivery, Shadowfax or India Post, usually the same day and always within one to two working days.
Any delivery date shown on the site or given by a courier is an estimate, not a guarantee. We are not liable for delay caused by the courier, weather, strikes, festivals or anything else outside our control, though we will chase the courier on your behalf whenever you ask.
Full details are in our shipping policy.
Returns, refunds and cancellation
You have five days from delivery to raise a return, and you may cancel any order before it is dispatched. What can be returned, what is refunded in money and what is refunded as a coupon, is set out in full in our returns and refunds policy, which forms part of these terms.
Coupons, rewards and gift cards
Coupons issued against a return carry the value you paid, work on anything in the store and stay valid for one year. Reward points and gift cards have no cash value and cannot be exchanged for money.
Coupons and discount codes are for the person they were issued to. We may cancel a code, and any order placed with it, if it is shared publicly, sold, or used in a way it was not meant for.
Reviews and anything you post
When you leave a review or send us a photograph of a piece, you keep it as yours, and you give us permission to show it on the site and on our social media alongside the product.
Please post only what is true and your own. We may remove anything unlawful, abusive, obscene, or posted to mislead, and we are not obliged to publish every review we receive.
Our photographs and designs
Every photograph, description, video and design on this site belongs to Bhavana Handlooms and is protected by copyright. You may look at them and share a link to a product.
You may not copy our photographs or descriptions to sell the same or similar goods, use them in advertising, re-upload them to a marketplace or another shop, or remove our name or watermark from them. We do act on this.
WhatsApp, SMS and email
When you place an order we send order updates by SMS, email and WhatsApp to the number and address you gave us. These are transactional messages about your own order, and they continue for as long as the order is open.
If you also agree to marketing messages, you can stop them at any time by replying STOP, or by telling us on WhatsApp, without affecting your order updates. Your mobile operator may charge you for messages you send. We may change the number we message from, and a message sent to an old number may not reach us.
How we handle your number and everything else about you is set out in our privacy policy.
What we are responsible for, and what we are not
We are responsible for sending you the piece you ordered, in the condition described, and for putting things right when we get that wrong. Our returns policy says how.
Beyond that, and to the extent Indian law allows, our total liability for any order is limited to what you paid for that order. We are not liable for indirect losses — lost profit, lost opportunity, or a piece not arriving in time for a particular occasion — and nothing here takes away any right you have as a consumer under Indian law.
We are not responsible for delay or failure caused by events outside our control, including floods, storms, strikes, civil unrest, power or internet failure, courier network breakdown, or government action.
Changes to these terms
We may update these terms as the shop changes. The current version always sits on this page, and the terms that apply to your order are the ones published when you placed it. If a clause here is found unenforceable, the rest still stands.
The policies that go with these terms
Law and jurisdiction
These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Palnadu district, Andhra Pradesh. We would far rather settle it on WhatsApp: write to us at support@bhavanahandlooms.in or +91 83416 44907 and we will try to put it right first.
Bhavana Handlooms, D.No 2-1008/1, Markandeya Nagar, Near Kodanda Ramalayam, Chilakaluripet, Andhra Pradesh 522616, India. GSTIN 37GKHPS3468D1ZQ. This page is the same agreement as the terms of service shown at checkout.