Customer Trust & Policies
Shopping with us, in plain words
Everything here matches our checkout policies exactly. If anything on this page ever disagrees with them, tell us and we will fix it.
Paying for your order
How you can pay
UPI, cards, netbanking and wallets through our payment gateway, or cash on delivery. Your card and UPI details never reach us.
All prices are in rupees and include GST. A GST invoice is issued for every order.
What delivery costs
| Prepaid, any order value | Free |
| COD up to ₹2,000 | ₹60 |
| COD ₹2,001 to ₹3,500 | ₹100 |
| COD ₹3,501 to ₹7,000 | ₹150 |
| COD above ₹7,000 | ₹200 |
Getting it to you
Dispatch and delivery
- Packed by hand in Chilakaluripet and handed to Delhivery or Shadowfax, usually the same day, always within 1–2 working days.
- Across a recent batch of delivered orders: 14% arrived in 3 days, 28% in 4, 28% in 5, 17% in 6, and 13% took a week or more.
- Tracking number by SMS and email as soon as the parcel is picked up.
- We deliver within India only.
When it arrives
Every order goes out in sealed, tamper-proof packaging. If the packet is torn or already open, please refuse it and message us the same day.
Every parcel is insured by us against loss or theft in transit, at no cost to you. If a courier loses your order, we replace it or refund you in full.
If something is wrong
Returns
You have 5 days from delivery to raise a return. Message us with your order ID and the reason.
| Damaged or defective | Refund or coupon |
| Incorrect item delivered | Refund or coupon |
| Size or fit issue | Coupon only |
| Material or preference | Coupon only |
Refunds
Approved refunds are issued within 5 working days of the piece reaching us.
- Prepaid orders go back to the original payment method.
- Cash on delivery orders are refunded by UPI or bank transfer.
- Coupons carry the full value you paid, work on anything in the store, and stay valid for 1 year.
Common questions
Do you offer cash on delivery?
Yes. COD is available across India, with a handling fee of ₹60 to ₹200 depending on the order value, shown at checkout before you pay. Paying by UPI or card avoids the fee entirely, and prepaid shipping is free.
How do I start a return?
Message us on WhatsApp at +91 83416 44907 within 5 days of delivery with your order ID and the reason. For damage or a wrong item, add photos of the product, the price tag and the packaging.
What cannot be returned?
Custom-stitched pieces cut to your measurements, sale-page pieces returned only because you changed your mind, and anything washed, worn or altered or sent back without its tags and packing. Damaged or incorrect items are always covered.
Can I cancel an order?
Yes, any time before dispatch, which is often the same day you order — so message us quickly and we cancel it in full.
The colour looks different from the photo.
Handloom colours shift a little between screens and daylight, and no two weaves are identical. If what arrived is clearly a different colour from the one listed, send photos and it counts as an incorrect item.
A real person answers
Every day, 9 AM to 6 PM. WhatsApp is fastest, and you can send photos there.
Bhavana Handlooms, D.No 2-1008/1, Markandeya Nagar, Near Kodanda Ramalayam, Chilakaluripet, Andhra Pradesh 522616, India. GSTIN 37GKHPS3468D1ZQ. The full policies are at refunds, shipping, privacy and terms.