Refund policy
You have 5 days from delivery to raise a return. Message us on WhatsApp at +91 83416 44907 or email support@bhavanahandlooms.in with your order ID and the reason.
Photos are needed for damage or a wrong item
If the piece is damaged, defective or not what you ordered, please attach clear photographs of the product, the price tag and the packaging. Without them we cannot assess the claim or raise it with the courier.
Reasons we accept, and what you get
| Damaged or defective | Refund or coupon code |
| Incorrect item delivered | Refund or coupon code |
| Size or fit issue | Coupon code only |
| Material or personal preference | Coupon code only |
Coupons carry the full value you paid, can be used on anything in the store, and stay valid for 1 year.
Getting the item back to us
For approved returns of damaged or incorrect items we arrange a reverse pickup, subject to your PIN code being serviceable. If pickup is not available there, or the return is for any other reason, we send you shipping instructions through support.
Please keep the piece unworn, unwashed and unaltered, with its tags and original packing. We check every return on the day it reaches us in Chilakaluripet and tell you what we find.
Refunds
Approved refunds are issued within 5 working days of the piece reaching us. Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded by UPI or bank transfer to the details you share. Your bank may take a little longer to post the credit.
What we cannot take back
- Custom stitched pieces — anything stitched to your measurements, or with fall & edging done. If the stitching is faulty or not what you asked for, we always put it right.
- Sale items, for a change of mind — pieces bought from the Sale page cannot be returned simply because you changed your mind. If one arrives damaged or incorrect, it is covered like everything else.
- Washed, worn or altered pieces, or pieces returned without their tags and original packing.
Cancelling an order
You can cancel before dispatch. Message us before the courier collects your parcel and we cancel it in full. Once it has left us, please use the return process above.
We may cancel an order. We reserve the right to cancel any order at our sole discretion — for example when an item turns out to be unavailable or out of stock, or in any other circumstance where fulfilling the order is not viable. If we cancel your order you are notified immediately and refunded in full.
Contact
Bhavana Handlooms
D.No 2-1008/1, Markandeya Nagar, Near Kodanda Ramalayam
Chilakaluripet, Andhra Pradesh 522616, India
GSTIN 37GKHPS3468D1ZQ
WhatsApp or call +91 83416 44907, Every day, 9 AM to 6 PM
Email support@bhavanahandlooms.in
The same policy, with step-by-step help, is at https://www.bhavanahandlooms.in/pages/return-policy