Privacy policy
This policy explains what Bhavana Handlooms collects when you shop with us, who else sees it, and how to have it corrected or deleted. We do not sell, rent or trade your personal information to anyone.
What we collect
What you give us: your name, delivery address and PIN code; your mobile number and email address; what you ordered, including any measurements you enter for stitching, fall and edging; and anything you write to us on WhatsApp, by email or in a review.
What is collected automatically: your IP address, browser and device type; the pages and products you viewed and what you added to the cart; the pieces you saved to your wishlist; and cookies — only the necessary ones until you accept the rest.
What we never see: your card number, CVV, UPI PIN or netbanking password. These go straight to our payment gateway, whose name you see at checkout. We are only told whether a payment succeeded or failed.
Why we use it
- To send you your order. Your address and phone number go to the courier so the parcel reaches you, and so they can call if they cannot find the house.
- To keep you updated. Order confirmation, dispatch and delivery messages by SMS, email and WhatsApp, and live status when you use our tracking page.
- To answer you. When you message us about an order, a return or a size, we look at your order history so you do not have to explain it twice.
- To meet Indian law. GST invoices carry your name and address, and we must keep those records for as long as tax law requires.
- To run the shop better. Counting which pieces are saved and viewed most tells us what to weave and stock next. This is counting, not profiling you.
Who else touches your data
| Our online store platform | Runs the shop, the checkout and customer accounts |
| Our payment gateway | Takes card, UPI, netbanking and wallet payments. You see its name at checkout |
| Delhivery, Shadowfax and India Post | Carry the parcel; they receive your name, address and phone number |
| Our messaging service | Sends the WhatsApp and SMS updates about your order |
| Our reviews service | Sends review requests and stores the reviews you write |
| Our billing service | Generates the GST invoice for your order |
| Our rewards programme | Keeps your points, coupons and store credit |
| Our order verification service | Confirms cash-on-delivery orders before dispatch |
| Our own tracking server | Live delivery status, described below |
Each is given only what it needs to do its job and may not use your data for anything else. Some of these services process data on servers outside India. If you want to know exactly which company sits behind any row above, write to us and we will tell you.
Our own tracking server
To show live delivery status we keep a copy of your order number, delivery PIN code, phone number and courier tracking number on a server we rent in Bangalore, India. Shopify sends it there the moment you order. When you open the tracking page you must enter both your order ID and the mobile number on the order, so nobody else can look up your parcel. Nothing on that server is shared with anyone, and it is deleted when you ask us to delete your data.
Cookies
When you first arrive you are asked which cookies you allow. Until you accept, only the cookies needed to run the site are set — keeping your cart, remembering your login, security. Wishlist counting and analytics start only after you accept, and you can change your mind at any time from the cookie banner. Blocking non-essential cookies does not stop you shopping.
How long we keep it
Order records, including invoices, are kept for as long as Indian tax law requires, which is several years after the financial year of the order. Messages and support conversations are kept while they remain useful for helping you. Wishlist and browsing data is kept only in aggregate — how many people saved a piece, not who. If you ask us to delete your data, we remove everything we are not legally required to keep.
Your rights
- See what we hold. Ask for a copy of the personal data we have about you.
- Correct it. Tell us if a name, address or phone number is wrong and we will fix it.
- Have it deleted. We erase your data within 30 days, apart from records tax law makes us keep.
- Withdraw consent. Stop marketing messages by replying STOP or telling us on WhatsApp. Order updates continue, because you need them.
Our store is meant for adults. We do not knowingly collect data about anyone under 18. If you believe a child has given us their details, tell us and we will delete them.
We keep the site and our tracking server behind HTTPS with restricted access, but no system is perfectly safe. If a breach ever affected your data, we would tell you and the authorities as the law requires.
Grievance officer
Indian law asks every business to name someone who answers privacy complaints. For Bhavana Handlooms that is Leela Krishna, reachable at support@bhavanahandlooms.in or +91 83416 44907, every day, 9 AM to 6 PM. Write with your order ID and what you want done, and you will get an answer within 30 days.
Contact
Bhavana Handlooms
D.No 2-1008/1, Markandeya Nagar, Near Kodanda Ramalayam
Chilakaluripet, Andhra Pradesh 522616, India
GSTIN 37GKHPS3468D1ZQ
WhatsApp or call +91 83416 44907 · Email support@bhavanahandlooms.in
The same policy, in full, is at https://www.bhavanahandlooms.in/pages/privacy-policy