Return Policy:

1. Eligibility for Returns: Orders may be returned within five days of delivery.
   
2. Exclusions: Returns or cancellations are not permitted for orders that include custom tailoring services, such as fall and edging.

3. Initiating a Return: Customers may request a return under the following circumstances:

4. Acceptable Return Reasons:
   - The item is damaged or defective (eligible for refund)
   - An incorrect item was delivered (eligible for refund)
   - Displeasure with the material (eligible for refund)

5. Return Request Procedure: To initiate a return, customers must email support@bhavanahandlooms.in with their order details and the reason for the return. For damaged or incorrect items, it is essential to include photographs of the product, the price tag, and the packaging received.

6. Review Process: Our support team will evaluate the return request and provide approval as necessary.

7. Return Shipping Instructions: Once approved, the item must be securely packed and shipped to the following address:

   G. Leela Krishna  
   Bhavana Handlooms  
   2-1008/2, Markandeya Nagar  
   Near Kodanda Ramalayam  
   Chilakaluripet - 522616  
   Phone: +91 79814 27868

8. Condition of Returned Products: Items must be returned in their original condition—unaltered and unused—with the price tag (if applicable) still attached. The saree folding should remain intact.

9. Reverse Pickup: Reverse pickup is available for damaged, defective, or incorrect items in selected PIN codes.

10. Logistics Costs: We will cover the logistics costs for both outbound and return shipments.

11. Refund Process: Refunds will be processed after the item has been received and approved by our quality assurance team. The refund amount will reflect only the product cost; any additional expenses incurred by the company or the customer will not be refunded.

12. Timeline for Refunds: Approved refunds will be credited to the original payment method within 7-10 business days.