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Returns & refunds

Five days to raise a return. Send us photos, we check it, and you get your money back or a coupon — whichever your reason allows.

5 daysto raise it, from delivery Pickuparranged where your pincode allows 5 daysworking days for the refund
Photos are needed for damage or a wrong item

Please attach clear photographs with your message. Without them we cannot assess the claim or raise it with the courier.

The product The price tag The packaging

How a return works

  1. Message us within 5 daysWhatsApp your order ID, the reason, and photos if the piece is damaged or wrong. Five days counted from the day it reached you.
  2. We arrange the pickupFor approved damaged or incorrect items we raise a reverse pickup, subject to your pincode being serviceable. If pickup is not available there, or the return is for another reason, we send you shipping instructions on WhatsApp.
  3. We check itWe open it the day it reaches Chilakaluripet and tell you what we find. Keep it unworn, unwashed, with tags and the original packing.
  4. Money back, or a couponRefunds reach you within 5 working days — to the original payment method, or by UPI or bank transfer for cash on delivery orders. Coupons are valid for 1 year on anything in the store.

Reasons we accept, and what you get

Damaged or defectiveTorn, stained, or a weaving fault. Photos needed.
Refundor Coupon
Incorrect item deliveredNot the piece, colour or size you ordered. Photos needed.
Refundor Coupon
Size or fit issueIt fits differently from what you expected.
Coupon only
Material or personal preferenceThe fabric or the feel is not what you hoped for.
Coupon only

Coupons carry the full value you paid, work on anything in the store, and stay valid for 1 year.

What we cannot take back

Custom stitched piecesAnything stitched to your measurements, or with fall & edging done. If the stitching is faulty or not what you asked for, we always put it right.
Sale items, for a change of mindPieces bought from the Sale page cannot come back simply because you changed your mind. If one arrives damaged or wrong, it is covered like everything else.
Washed or worn piecesOnce a piece has been washed, worn or altered, or comes back without its tags and packing, we cannot accept it.

Cancelling an order

You can cancel before dispatch Message us before the courier collects your parcel and we cancel it in full, no questions asked. Once it has left us, please use the return process above.
We may cancel an order We reserve the right to cancel any order at our discretion — for example when a piece turns out to be sold out, or when the order cannot be fulfilled. You are told straight away and refunded in full.

Common questions

What if pickup is not available at my pincode?

We send you the address and shipping instructions on WhatsApp. Share the courier receipt and we settle your refund or coupon the same way once the piece reaches us.

The colour looks different from the photo.

Handloom colours shift a little between screens and daylight, and no two weaves are identical. If what arrived is clearly a different colour from the one listed, send photos and it counts as an incorrect item.

Do I need the original packing?

Yes. Please keep the packet and the tags until you are sure you are keeping the piece — we need them to accept the return, and to photograph a damage claim.

How long does the pickup take?

Usually two to four days depending on your pincode. We share the pickup details on WhatsApp once the return is approved.

Still not sure? Just ask.

Every day, 9 AM to 6 PM. We answer on WhatsApp fastest.

+91 83416 44907

Bhavana Handlooms, D.No 2-1008/1, Markandeya Nagar, Near Kodanda Ramalayam, Chilakaluripet, Andhra Pradesh 522616, India. GSTIN 37GKHPS3468D1ZQ. This page is the same policy as the refund policy shown at checkout.

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