Return Policy
Return & Refund Policy
Bhavana Handlooms • Customer Care1. Eligibility for Returns
We want you to love your purchase. Orders are eligible for return within three (3) days from the date of delivered.
Strict Deadline: We can only initiate a return if the claim is raised via email within the first 48 hours (2 days) of purchase. We strictly cannot accept returns or complaints after this period.
2. Non-Returnable Items & Custom Orders
Please note: Orders that include custom tailoring services (such as fall stitching, edging, or any alterations) are not eligible for return or cancellation.
Please refer to our Bhavana Custom Stitching (BCS) Policy in Section 8 below.
3. Acceptable Return Reasons
We accept returns under the following conditions:
- Damaged or Defective: Eligible for Refund or Coupon Code.
- Incorrect Item Delivered: Eligible for Refund or Coupon Code.
- Size or Fit Issues: Eligible for Coupon Code only.
- Displeasure with Material / Personal Preference: Eligible for Coupon Code only.
4. How to Initiate a Return or Complaint
To start a return or raise any complaints/issues, please note that we can resolve them only via email. Include your Order ID and the reason for your request.
Note: For damaged or incorrect items, you must attach clear photographs of the product, the price tag, and the packaging.
5. Return Shipping & Address
Items must be returned in their original condition—unused, unaltered, and with price tags intact. Products must retain their original folding.
48-Hour Dispatch Window: Once your return request is accepted, you have a strict 48-hour window to process and dispatch the return products. If we do not receive sufficient tracking details or communication from you within 48 hours of acceptance, we reserve the right to cancel the total return process.
Logistics: For approved returns (damaged/incorrect items), we will arrange a reverse pickup (subject to PIN code availability). If pickup is unavailable, or for other return reasons, shipping instructions will be provided via email.
Return Shipping Address
2-1008/2, Markandeya Nagar, Near Kodanda Ramalayam
Chilakaluripet – 522616, Palnadu Dist, AP
6. Refund Process & Timeline
Once your return is received, our Quality Assurance team will inspect the item.
- Approval: After the product reaches us, we can initiate the refund or coupon code.
- Value: Refunds apply only to the product value (excluding shipping charges).
- Timeline: Approved refunds will be credited to your original payment method within 7–10 business days.
7. Right to Cancel
We reserve the right to cancel any order at our sole discretion. This applies in situations where items are suddenly unavailable, out of stock, or under any other circumstances where fulfilling the order is not viable. If your order is canceled by us, you will be notified immediately and fully refunded.
8. Bhavana Custom Stitching (BCS) Policy
For orders that include our custom stitching services, the following terms apply:
- Stitching Time: Please allow 5-7 days for custom stitching to be completed.
- Stitching Process: We stitch strictly according to the order received. If additional stitching details or clarification are needed, our team will message you directly on WhatsApp.
- Style Limitations: Please note that we cannot stitch a different style that is not actively mentioned in our stitching options.
- Defective/Incorrect Stitching: If the stitching was not done correctly or the quality is poor, you are eligible for a Refund or Coupon Code.
- Not Satisfied: If you are simply not satisfied with the fit or look of the stitching, you are eligible for a Coupon Code only.
- Verification: To process any stitching-related claims, we require clear images to confirm the issue before proceeding with a resolution.